All products have a One Year, Non-transferable Limited Warranty.
This One Year, Non-transferable Limited Warranty does not cover any product that is (1) installed incorrectly or (2) damaged by collisions, vandalism, accidents, or willful destruction. Quake LED, LLC (“Quake LED”) warrants to the original retail consumer purchaser and no other purchaser or subsequent owner, that our product will be free from defects in material and workmanship for a period of one (1) year from the order date. For a period of one (1) year from the order date, at no charge to the purchaser, Quake LED will repair or replace the product(s) if it is determined by Quake LED to be defective. After the warranty period, the purchaser must pay all charges for parts and labor. The purchaser is responsible for all shipping costs for returning the product to Quake LED.
Coverage under this warranty is only valid within the Continental United States.
Quake LED does not warrant the installation of our product. Installation is the sole responsibility of the purchaser. It is recommended that all installation be done by a licensed professional. Improper installation may cause damage to the product and/or vehicle on which it is installed and may cause damage or injury to individuals. Quake LED’s warranty does not cover any expenses incurred by removing products that are defective or by re-installing replacement products in their place. To have the product repaired or replaced during the warranty period, the purchaser must return the product to Quake LED. The product must be returned in its original packaging providing all necessary protection of the product while being shipped. Quake LED will return the repaired or replaced product to the purchaser. Quake LED does not provide purchasers with temporary replacement units during the warranty period or at any other time.
This Limited Warranty is non-transferable and will automatically terminate if the original retail consumer purchaser resells the product or transfers the vehicle on which the product is installed. The “original retail consumer purchaser” is the person who originally purchased the product directly from Quake LED or a gift recipient of a new product that is in its original packaging and unopened. It is the sole responsibility of the purchaser to present proof of purchase. We do our best to maintain records of all sales but cannot be held accountable for lost or missing records.
Orders are typically shipped the same business day as the date the order is placed. Orders placed after 2pm (MST) will be shipped the next business day. We use USPS, UPS, and FedEx in order to offer our customers low shipping rates and ensure that their product is received in a timely manner, typically 2-4 business days within the US. If you have specific shipping needs or delivery dates, please call us directly at (720)305-8979 to arrange the details. Depending on the circumstances, we may not be able to guarantee delivery to certain locations or within certain time frames.
Warranty Shipping Responsibility
If you receive a defective product(s), Quake LED will cover all shipping charges from the customer within 30 days of the delivery date. After 30 days, customers are responsible for sending defective products back to Quake LED. Please contact us immediately at (720)305-8979 if you receive a defective product or are not able to get your product working. If a product is returned for testing and is determined to be in perfect working condition by our technical support department, you will then be responsible for all return shipping costs. We are not responsible for any package that is lost in transit while being returned to us. Please ensure that all products being returned are properly post marked and packaged to minimize your liability if your product is lost or damaged.
30 days after the date of delivery, all sales are final. Exchanges will only be permitted if Quake LED is contacted within 30 days of the delivery date at (720)305-8979. When exchanging products, all merchandise must be in NEW condition with all of its original packaging and accessories. Missing accessories will result in a reduced credit amount of the actual replacement cost of those items. Once the item(s) is received you will be issued a credit. Customers are responsible for ALL shipping charges and price differences (if applicable) when exchanging an item.
30 days after the date of delivery, all sales are final. Returns will only be permitted if Quake LED is contacted within 30 days of the delivery date at (720)305-8979. When returning products, all merchandise must be in NEW condition with all of its original packaging, accessories, and instruction manuals. Missing accessories will result in a reduced credit amount of the actual replacement cost of those items. Returns are also subject to a 10% restocking fee if the return is not due to a manufacturer’s defect. Your refund will be in the form of your original payment and may take up to 7 days to process once we receive the product. Once the refund is submitted it can take 7 to 10 business days to appear back in your account, depending on your bank’s policies. If the return is not due to a manufacturing defect and payment is being returned to a debit or credit card, a processing fee will be deducted from your total refund. If you prefer to avoid this fee, a check can also be issued.
If you received the wrong merchandise, please contact us immediately at (720)305-8979 and we will send you a return postage label. Once the merchandise is shown as tracking back to our location, we will ship out the correct merchandise. Shipping can be upgraded at the purchaser’s expense.
If you receive your package and the product is damaged, immediately contact Quake LED Customer Support at (720)305-8979. If there is obvious damage to the product packaging, refuse delivery so that it will be returned to our warehouse. If you received the package and discover damage, contact us to obtain a replacement for the damaged product. We will work with the package carrier to resolve the issue.
If the customer accidentally places a duplicate order and it has not been shipped, you will receive a full refund. In the event the customer places a duplicate order and it is shipped, the customer is responsible for returning the duplicate order item(s). Once received, the customer will be issued a full refund for the item(s), minus any shipping costs paid by the customer when the order was placed.
If any order needs to be cancelled, you must call us immediately at (720)305-8979. The only instance in which a purchaser will not be billed is when the order is cancelled prior to leaving the warehouse. If the order is shipped out prior to us being notified, the order is subject to all the stated return terms and policies. We are not responsible for email cancellation requests that are received after your order has been shipped. The only acceptable cancellation method is to call and notify us immediately.
Changing Your Order
If you wish to change an item on your order please call us immediately at (720)305-8979 to request the change. This is the only acceptable method to request a change to your order. Orders can only be changed prior to leaving our warehouse. If an order has already been shipped, you may request additional item(s) at your expense. If the changes require a return to our warehouse, you will be responsible for all shipping costs.
If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping unless the refusal is based on damaged packaging by the shipping company. Any refunds issued for “refused” packages will be issued minus original and return shipping charges. If you would like to have your order re-shipped, you must pay for all shipping charges again along with any return postage costs.
If a package is returned to us due to an undeliverable or an incomplete address, you are responsible for all re-shipment costs. If you do not wish to have the package re-shipped, a refund will be issued less the cost of shipping. If you feel that your location needs special shipping instructions, please contact us at (720)305-8979 to set up those instructions. It is our desire that you receive your order in a timely manner.
Please check your state and local laws before installing Quake LED products. Every state has different policies and procedures in place regarding aftermarket vehicle accessories. Quake LED is not responsible for any fines that you may incur while using our products. All products are designed for off-road use only.
Quake LED does not and will never collect your personal information to be sold to a third party. All the information you provide to Quake LED is protected to the full extent of the law. Your credit card information is never collected or stored by us. We use a third party verification company to process your credit card information. The staff at Quake LED does not have access to that information and cannot reference or access it in any way. This is for your protection and limits the possibility of a third party accessing your personal information.
1. PROOF OF PURCHASE; REGISTRATION: The Purchaser’s dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility. Please retain all documentation that comes with your order.
2. NOTIFICATION OF CLAIMS; WARRANTY SERVICE: If Purchaser believes that a product is defective in material or workmanship, verbal notice with an explanation of the claim shall be given promptly by Purchaser to Quake LED at (720)305-8979. All warranty claims must be made within the warranty period. The repair or replacement of any Product or part thereof shall not extend the original warranty period.
3. EXCEPTIONS TO LIMITED WARRANTY: Quake LED shall have no obligation to Purchaser with respect to any Product that is subjected to any of the following: abuse, improper use, negligence, accident, modification, attempted repair by non-qualified personnel, operation of the Product outside of the published environmental and electrical parameters, or if the Product’s original identification (trademark, serial number) markings have been defaced, altered, or removed. Quake LED excludes from warranty coverage Products sold AS IS (scratch and dent products).
4. EXCLUSIVE REMEDY; ACCEPTANCE: Purchaser’s exclusive remedy and Quake LED’s sole obligation is to supply (or pay for) all labor necessary to repair any Product found to be defective within the warranty period and to supply new or rebuilt replacements for defective parts. Quake LED will refund the purchase price for such Product only if repair or replacement fails to remedy the defect.
EXCEPT FOR THE FOREGOING WARRANTIES, QUAKE LED HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE THE UNIFORM COMMERCIAL CODE OR IN ANY OTHER STATE STATUTE.
LIMITATION OF LIABILITY THE LIABILITY OF QUAKE LED, IF ANY, AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT FOR WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL QUAKE LED BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
GOVERNING LAW: This non-transferable limited warranty shall be governed by the law of the State of Colorado U.S.A., and the United States of America, excluding their conflicts of laws principles. The courts of Denver County, Colorado, shall have the exclusive jurisdiction over any legal action with respect to this warranty.
This limited warranty gives specific legal rights. You may also have other rights that may vary from state to state or from country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. You are advised to consult applicable state or country laws for a full determination of rights.
Quake LED strives to offer superior technical support, and with our support team, we are here to help you with any technical or installation questions that you may have regarding the installation of any of our products. All of our motorsports LED products are rigorously tested to ensure that we are offering the best aftermarket LED products available on the automotive market. Be reassured that each of our products includes a lifetime technical support and a one year limited warranty. Below you will find resources dedicated to helping you understand the installation process with our products as well as our instructions for our entire product line. Feel free to contact our support team should any issue arise.
Quake LED offers many ways to contact our Technical Support Department. Please contact us via phone or email if you are having trouble with or need technical information about any Quake LED products.